Frequently Asked Questions
TEA
Are your teas organic?
We prioritize quality, sustainability, and ethical sourcing across the board. We source organic ingredients whenever possible, and most of our blends are organic. Ingredient profiles are listed on each blend’s product page.
Where do you source your tea?
We source our tea and tisanes from some of the finest producers around the world. Sourcing locations vary depending on the ingredients in the blend.
What’s the best way to brew your tea?
Each blend is unique, so the brewing instructions may vary. Please refer to the specific blend’s product page for detailed instructions, including temperature, time, and amount.
How should I store my tea?
Keep your tea in a cool, dry place, away from light and moisture.
How long does your tea stay fresh?
While tea doesn’t spoil in the traditional sense, its fragrance and flavor do fade with time. We recommend enjoying your Forgrave blends within a year of purchase—and within a few months once opened.
GENERAL
I’m a retailer—do you offer wholesale?
Yes! We love working with like-minded stores, hotels, and restaurants. Reach out to us at hello@worldofforgrave.com and we’ll be in touch.
Can I serve Forgrave tea in my café or studio?
Absolutely. We offer bulk pricing and custom collaborations for cafés, wellness spaces, salons, and creative studios.
ORDERS
When will my order ship?
Orders typically ship within 1–3 business days. We are happy to offer expedited shipping options if you’d like to receive your package sooner.
Do you offer international shipping?
Not yet—but we’re working on it. For now, we ship within the U.S., but international shipping is on our horizon as we grow. In the meantime, sign up for our newsletter for updates on when (and where) our world expands.
Can I modify or cancel my order?
If your order hasn’t shipped yet, email us at hello@worldofforgrave.com and we’ll do our best to help.
What’s your return policy?
Due to the nature of our products, we do not accept returns on opened tea. If something arrives damaged or incorrect, please contact us and we’ll make it right.
My package says delivered, but I haven’t received it.
Check with neighbors or your local post office first—sometimes packages get tucked away. Still no luck? Email us and we’ll assist.
Do you offer free shipping?
Yes, we offer complimentary ground shipping on all orders over $35. This applies to the order subtotal (before taxes, fees, or discounts) and is valid for our standard ground shipping method. Expedited options like 2nd Day or Overnight shipping are not included in this offer.
How do I receive the free glass cigar promotion?
When you purchase any Medium size caddy, you will receive a complimentary Glass Cigar as our gift to you. To redeem this offer, simply add a Medium caddy to your cart, and The Glass Cigar will be automatically added and discounted to $0.
If the Glass Cigar does not appear in your cart, please double-check that you have selected the Medium caddy size. If the issue persists, contact us directly, and we’ll be happy to assist you in receiving your gift.